E-Commerce Customer Service Specialist - Leading Marketplace Platforms

Join a dynamic team as an E-Commerce Customer Service Specialist and play a pivotal role in delivering exceptional support for leading marketplace platforms such as Shopee, TikTok Shop, and Tokopedia. This is a fantastic opportunity for customer-focused professionals to thrive in a fast-paced environment at Private Advertiser, one of Indonesia's most innovative e-commerce companies based in Bali. You'll be the first point of contact for hundreds of customers daily, handling inquiries, resolving issues, and ensuring a seamless shopping experience. With a strong focus on customer satisfaction and a commitment to continuous improvement, Private Advertiser offers a dynamic work environment and ample opportunities for growth.

As an E-Commerce Customer Service Specialist, you'll leverage industry-standard tools like Zendesk, Freshdesk, or similar CRM systems to manage customer interactions efficiently. Your daily tasks will include responding to customer queries, processing refunds and returns, and collaborating with cross-functional teams to resolve complex issues. This role is perfect for those with a passion for customer service and a desire to make a tangible impact on a company's success.

Private Advertiser is more than just a workplace; it's a community of innovators and problem-solvers. Located in the vibrant city of Denpasar, Bali, our office provides a welcoming and supportive environment where your ideas can flourish. Join us and be part of a team that's shaping the future of e-commerce in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to customer inquiries, complaints, and requests in a timely and professional manner.
• Resolve customer issues related to orders, payments, and returns by leveraging industry-standard tools like Zendesk or Freshdesk.
• Collaborate with cross-functional teams, including logistics, finance, and product teams, to ensure a seamless shopping experience for customers.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with the latest trends and best practices in e-commerce customer service to continuously enhance your skills and knowledge.
• Participate in training and development programs to upskill and advance your career within the company.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Represent the company professionally, both internally and externally, fostering a positive brand image.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the e-commerce industry.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Strong communication skills, both written and verbal, with the ability to handle multiple customer interactions simultaneously.
• Familiarity with CRM systems such as Zendesk, Freshdesk, or similar tools.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Ability to work independently and as part of a team, with a collaborative and proactive attitude.
• Proficiency in English, both spoken and written, is a plus.
• Bachelor's degree in a related field, such as Business Administration, Marketing, or a similar discipline.

🛠️ Keahlian

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