Merchant Operations Specialist - E-Commerce & Marketplace

Join Kompas Gramedia, a leading media and digital ecosystem company in Indonesia, as a Merchant Operations Specialist. In this dynamic role, you will play a pivotal part in optimizing merchant performance, enhancing user experience, and driving growth across our e-commerce and marketplace platforms.

Based in Kalideres, Jakarta Raya, you'll work closely with our merchant teams to ensure seamless operations, from onboarding to performance monitoring. Utilizing tools like Google Analytics, Hotjar, and Salesforce, you'll analyze data to identify trends and opportunities for improvement.

This is your chance to leverage your expertise in e-commerce and merchant operations to help shape the future of digital commerce in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze merchant performance metrics using tools like Google Analytics, Hotjar, and Salesforce.
• Conduct regular audits and provide actionable insights to optimize merchant operations.
• Collaborate with merchant teams to resolve issues and improve user experience.
• Develop and implement strategies to enhance merchant engagement and retention.
• Stay updated with industry trends and best practices in e-commerce and marketplace operations.
• Support the growth of our e-commerce and marketplace platforms by identifying and implementing new opportunities.
• Provide training and guidance to merchant teams on best practices and tools.
• Participate in cross-functional projects to drive overall business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce or merchant operations.
• Strong analytical skills with experience using tools like Google Analytics, Hotjar, and Salesforce.
• Excellent communication and interpersonal skills.
• Proficient in English and Indonesian.
• Familiarity with Indonesian e-commerce and marketplace landscape.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

Lowongan Terkait